Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your KayMask must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us at contact@kaykayofficial.com.

Shipping Returns

To return your product, you should contact our support team first. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.